At di Lusso Estate, we are committed to protecting your privacy and handling your personal information responsibly. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We collect personal information to provide you with our products, services and experiences, and to enhance your interaction with our website and cellar door.
Our Commitment to Your Privacy
di Lusso Estate does not sell, trade, rent or otherwise distribute our customer database or personal information to third parties.
Any information collected through our website, online store, wine club or event bookings is kept strictly confidential and will not be sold, reused, rented, disclosed or loaned except as outlined in this policy or as required by law.
We respect your right to privacy and anonymity wherever practical.
When Do We Disclose Personal Information?
We do not sell or trade your personal information. However, we may disclose information where reasonably necessary to:
- Comply with applicable laws or legal processes
- Enforce our terms and conditions
- Protect the rights, property or safety of di Lusso Estate, our customers or others
- Work with trusted service providers (such as payment processors, booking platforms or delivery partners) who assist us in operating our business, under strict confidentiality obligations
What Information Do We Collect?
When you place an order, join our mailing list, book an event, or become a wine club member, we may collect:
- Name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely via third-party payment providers)
This information allows us to process orders, manage bookings, administer memberships, and communicate with you about your purchases or upcoming events.
We may also use your information to share updates about new releases, events and special offers. You can unsubscribe from marketing communications at any time.
How We Protect Your Information
Our website uses secure server technology (SSL encryption) to protect any information submitted online. Sensitive data is encrypted and protected by multiple layers of security to prevent unauthorised access.
We take reasonable steps to ensure your personal information is secure and protected from misuse, interference, loss, and unauthorised access.
Changes to This Policy
By using our website, you consent to the collection and use of your information as outlined above. If we update our privacy policy, any changes will be published on this page to ensure you remain informed about how your information is handled.
If you have any questions regarding our privacy practices, please contact us at hello@dilusso.com.au
