Privacy and Terms & Conditions

Privacy statement

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and how your information is collected and used.  To make this notice easy to find, we make it available from every page.   We do not and will never pass your personal information onto any other party.

The Information We Collect
This notice applies to all information collected or submitted on the di Lusso Estate website.   The types of personal information collected on some pages are:  name, address, email address, phone number as well as credit card details.

The Way We Use Information
Your information will be stored by di Lusso Estate to manage your memberships and sales.   We may also use this to protect ourselves against credit card and related fraud. This information will not be sold or provided to any third-parties. Changes to this agreement may occur at any time however, members will be notified through the email address they have provided to the site.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information
You can access your personal information that we collect online by emailing us.  We use this procedure to better safeguard your information.  You can correct factual errors in your personal information by sending us a request that credibly shows error.  To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email or phone 02 63 73 31 25.

Terms & Conditions of Sale

Seller
For the purposes of all sales transacted on this site, the seller is: di Lusso Estate, 162 Eurunderee Lane, Mudgee NSW 2850, Australia Telephone: +61 2 6373 3125,
ABN:  76 100 817 534
Liquor License: LIQW824012229
Age Requirement
You must be over 18 years of age to purchase wine from di Lusso Estate.
Ordering Process
When you place an order with di Lusso Estate your details are sent encrypted to us using SSL Certificate protocol.Once your order has been placed please note your order number supplied on the last screen of the ordering process. After we have processed your credit card and your order has been picked you will receive an email confirming an estimated delivery date, this is your tax invoice.
Payment and Pricing
We accept payment by major credit cards (Visa, MasterCard, American Express and Diners Club). We process your credit card manually to allow us to make sure we have the item or items in stock before we charge your card. All prices are stated in Australian dollars. 

Carrier & Shipping Method
Our wine is delivered by a reputable courier service. Delivery will take 2-7 days depending on your location.

Delivery Charges:
~ NSW, ACT,  VIC, SA, QLD (Sth East only), WA (Perth only)- first case $18.00, additional cases free *
~ TAS, QLD (Other), WA (Other) – first case $25.00, additional cases free *
~ All other Australian destinations – first case $25.00, additional cases free *

Should there be any extraordinary delays in our handling of your order, we will contact you to keep you informed. Should you be unhappy with the delay, we will refund all monies we have billed and cancel the order.

Orders Outside of Australia Please contact us to arrange payment and delivery.

Returns
Where any of our products are not satisfactory, please contact us within 14 days of receipt and we will arrange for exchange or for a credit note to be issued.  We stand by the di Lusso brand and would like to assure all customers that their feedback is dealt with appropriately.

Complaints
Please direct any complaints in the first instance to: di Lusso Estate, via email or phone INT +61 2 6373 3125

di Lusso Estate does not belong to any independent dispute resolution programs.  If you feel your complaint has not been handled adequately by us you should refer to your home state or territory department of consumer affairs or fair trading.

di Lusso Estate is intended primarily for Australian consumers and it is assumed most customers will be resident in Australia.  The applicable law for matters concerning di Lusso Estate is that of the state of New South Wales.

How To Contact Us Should you have other questions or concerns about these privacy policies, please send us an email or phone:  INT +61 2 6373 3125.

Changes to these terms and conditions

di Lusso Estate may modify these terms and conditions at any time without providing notice to you. Your continued use of the site after such a modification constitutes your acceptance of that modification. For this reason we provide a link to the terms and conditions at the bottom of every page — you should check them each time you visit, because you are bound by them if you use the site.